Incurring fee in the amount of €20
You have returned the bike improperly away from an official station of Innsbruck. There is a regular fee of €20 per rental for returning bikes improperly. This fee does not apply to the first improper return. Please note that in case of repetition, the fee of €20 will apply automatically. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.

You can still avoid the fee: Go back to the bike and rent it again. The new rental will merge with the old one and the improper return fee will be cleared if you return the bike properly this time. 

Which return options are there in Innsbruck?

Bikes may not be returned outside from official stations in Innsbruck. Cargobikes have to be returned to their home station they were rented from. For improper returns, a fee of at least €20 will apply automatically.

At stations
You can return our bikes to any official station in Innsbruck. Cargobikes have to be returned to their home station they were rented from. The stations are partly virtual, i.e. the locations are marked on the map with large markers, but there are no station signs on site.

Unjust fees? What now?
Due to slight GPS deviations, you may be charged a fee for improper return even though you returned your bike at a station. No problem. Contact our hotline at +49 (0) 30 69205046 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.

Merge of rentals
Successive rentals of the same bike are merged if this is the cheaper option for the user. This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. If a fusion of both rentals would be the more expensive option, both rentals will stay separate. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.